DELIVERIES AND RETURNS
1.) UK Standard Delivery *
Within 1-3 working days
* Free standard UK delivery on orders over £300. The delivery price will automatically be removed on orders above £300.
UK Standard Delivery
Standard Delivery is available Monday to Friday, excluding public holidays.
We will deliver in 1-3 working days for orders placed before 12pm on any working day. If your order is delayed, you will receive notification via text, email or call.
Please note: Working days are Monday to Friday (excluding public holidays).
IMPORTANT: Orders placed from the Scottish Highlands & Islands, Northern Ireland and other areas outside of mainland Britain must be placed by contacting us directly using details from our ‘Contact Us’ section. We will arrange delivery at the same time. Please note: orders placed from these areas via our website will not be processed!
The delivery period stated is approximate. Goods will be sent to the address given by you in your order. If a signature is required upon delivery, please provide the address of someone who will be able to sign for the goods in your absence, otherwise they will be returned to the depot. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. You will not be charged for additional deliveries in this instance.
At Tile Kingdom, packages are generally despatched within 2 days of receipt of payment and are shipped to you via courier with the tracking information provided. Boxes are amply sized and your items are well-protected.
If you have selected to collect, someone from our team will contact you shortly to arrange a collection time.
Shipping fees include handling and packing fees, as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
Tile Kingdom advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
EXCHANGES AND REFUNDS
At Tile Kingdom, we hope that you are satisfied with your purchase. If, however, you wish to return an unwanted item, please notify our customer services team at email@example.com within 14 days of receipt of goods. All goods will then need to be returned to us at Tile Kingdom, East Langford, Bow, EX17 6HX within 14 days of notifying us. Products must be returned in their original, sealed, undamaged packaging and suitable for resale. Restocking fees may apply. Tile Kingdom reserves the right to charge for any damaged package or products upon return.
Restocking fees are charged at 25% of the value of goods returned. We reserve the right to add restocking fees for the following (but not limited to) reasons: Items which have been returned with original packaging damaged; damaged products; discoloured products or products which have been altered in anyway. This includes any damages caused by your couriers upon return transit.
Customers are responsible for returning unwanted goods and any costs thereby incurred. For any additional information please contact our customer service team at firstname.lastname@example.org
Returning clearance ranges.
We do not accept returns for clearance or discounted goods.
In the rare event that items bought from Tile Kingdom are faulty or incorrect, please contact our Customer Services team on email@example.com who will be happy to assist you. Faults or issues must be reported within 14 days of receipt of goods, although we strongly advise that you bring any issues to our attention as soon as possible. All goods will then need to be returned to us at the address above within 14 days of notifying us. Return delivery charges will absorbed by Tile Kingdom.
Tiles should be checked for damage upon arrival and preferably in the presence of the delivery driver. Any damage should be brought to our attention as soon as possible. If the items are visibly damaged upon receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation.
Incorrect items will be exchanged and redelivered within 14 days of receipt of returned items. Please be advised that Tile Kingdom reserves the right to charge for items which are damaged upon return.
Refunds will be issued within 14 days of receipt of goods returned and in accordance with the conditions outlined above.